Refund policy
At Mates Florida, we are committed to providing you with high-quality products and ensuring your satisfaction.
Eligibility for Returns:
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Unopened/unused product: We accept returns for items that have not been opened or used in any way. Please contact us within 1 days of receiving the product.
Return Process:
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Contact Us: To initiate a return, please contact us through instagram: @mates_florida with your order number, reason for return, and supporting photos that product has not been used.
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Approval: We will review your request and provide you with instructions on how to proceed with the return if approved.
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Return Shipping: If your return is approved, we will provide you with a return shipping address. Please ensure that the item is securely packaged to prevent damage during transit.
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Refund or Replacement: Once we receive the returned item, we will inspect it. If eligible, we will process a refund to your original method of payment.
Conditions for Returns:
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Original Packaging: Please return the item in its original packaging, including any tags or labels.
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Unused: Items must be unused to be eligible for a return. We cannot accept returns for products that show signs of use or misuse.
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Return Window: All return requests must be made within 1 day of receiving the product.
Non-Returnable Items:
- Personalized or Customized Items: Unfortunately, we cannot accept returns for personalized or customized items.
Contact Information:
If you have any questions or concerns about our return policy, please contact us at @mates_florida on Instagram
