With standard shipping, 3 to 5 business days within the US. With Express shipping ($20), we ship the next business day and it takes 1 to 3 business days in transit. Personalized mates ship after design and engraving: 1 to 2 days to send you the design and 1 to 2 days of engraving once you approve it. Express speeds up delivery, not design or engraving.

Yes, on orders of $75 or more within the US.

When your order ships, we'll email you a tracking link.

Message us on Instagram or through our contact page with your order number, and we'll look into it with the carrier.

Buy the mate to reserve your spot and fill out the design form with your idea. There you tell us how you'd like us to reach you (Instagram, WhatsApp or email), and we'll message you there to work out your design. Within 1 to 2 days we send you the design to review before engraving, and 1 to 2 days after you approve it, your mate is on its way. Timing starts from your reply.

Want to talk it over before buying? Fill out the form anyway: we'll get in touch to go over your idea with no commitment, and we prepare the final design once you've purchased.

Yes. Fill out the design form without buying and we'll reach you through the channel you choose to go over your idea. We prepare the final design once you've purchased.

No. Because each one is handmade and one of a kind, and for hygiene reasons, personalized mates are final sale.

Calabaza gourd and algarrobo wood mates, yes. They're cured differently, so each one comes with its own curing card and free access to our guide “Tu Primer Mate.” Steel mates, like the Matecito and the Mate Redondo, don't need curing. Mates damaged by an incorrect curing process are not eligible for return.

It might, and that's how it should be. Every mate passes through the hands of an artisan in Argentina, and no two gourds or pieces of algarrobo are alike: grain, tones and shapes that never repeat. It isn't a defect, it's the mark of the craft. That's the beauty of choosing a handmade mate: yours has no copy. We check every piece before it ships.

For hygiene reasons, we don't accept returns of opened or used products. Unopened, unused products can be returned within 30 days of delivery. Personalized mates are final sale. Return shipping is paid by the buyer, and we refund the product value once we receive the item and inspect its condition. Original shipping costs and payment processing fees are non-refundable. Gift cards and the downloadable guide are non-refundable.

Message us by email or Instagram within 48 hours of delivery, with detailed photos of the damage (dents, cracks, etc.), the full product, the box, and the shipping label. We photograph every product before packaging, so we can verify its condition at the time it shipped. We'll review your case and, if it qualifies, send you a label to return it, then process a refund or replacement once we receive the item and inspect its condition. Damage caused by incorrect curing does not qualify.