Shipping
How long does shipping take?
Within the US, 3 to 5 business days. International orders, 7 to 14 business days. Personalized mates are made in 3 to 5 business days before they ship.
Do you offer free shipping?
Yes, on orders of $75 or more within the US.
How can I track my order?
When your order ships, we'll email you a tracking link.
Do you ship outside the US?
Yes. Some countries charge import taxes or duties; those costs are paid by the buyer. International orders are final sale.
What if my package is delayed or lost?
Message us on Instagram or through our contact page with your order number, and we'll look into it with the carrier.
Personalized mates
How does it work?
Buy the mate to reserve your spot, message us on WhatsApp or Instagram with your idea, approve the design before we engrave it, and it's ready in 3 to 5 business days.
Can we talk through the design before I buy?
Yes. Message us first and we'll design it together.
Can personalized mates be returned?
No. Because each one is handmade and one of a kind, and for hygiene reasons, personalized mates are final sale.
Mate care
Do I need to cure my mate?
Yes. Calabash gourds and algarrobo wood are cured differently, so every mate comes with its own curing card and free access to our guide “Tu Primer Mate.” Mates damaged by an incorrect curing process are not eligible for return.
Does my mate have marks or small imperfections?
It might, and that's how it should be. Every mate passes through the hands of an artisan in Argentina, and no two gourds or pieces of algarrobo are alike: grain, tones and shapes that never repeat. It isn't a defect, it's the mark of the craft. That's the beauty of choosing a handmade mate: yours has no copy. We check every piece before it ships.
Returns
Do you accept returns?
For hygiene reasons, we don't accept returns of opened or used products. Unopened, unused products can be returned within 30 days of delivery, on US orders only. Personalized mates and international orders are final sale. Return shipping is paid by the buyer, and we refund the product value once we receive the item and inspect its condition. Original shipping costs and payment processing fees are non-refundable.
What if my order arrives damaged?
Message us by email or Instagram within 48 hours of delivery, with detailed photos of the damage (dents, cracks, etc.), the full product, the box, and the shipping label. We photograph every product before packaging, so we can verify its condition at the time it shipped. We'll review your case and, if it qualifies, send you a label to return it, then process a refund or replacement once we receive the item and inspect its condition. Damage caused by incorrect curing does not qualify.
